Heisei Construction Tenant App
We developed an app that allows tenants to inquire about housing issues at a single contact point, eliminating the burden of contacting different points based on the issue. Tenants can consult directly from their smartphones.
※ お客様の守秘義務に配慮し、匿名・抽象化した事例として掲載しています。
背景
When tenants in apartments or condominiums faced issues such as water facilities, elevators, or move-ins and move-outs, the contact points varied by issue. Tenants found it difficult to determine where to reach out, leading to confirmation and forwarding calls for the management side.
We received a request to consolidate the entry point for housing-related inquiries into one, aiming to enhance both tenant convenience and management efficiency simultaneously.
取り組み
We focused on creating an easy-to-understand contact point design that connects tenants to appropriate consultations simply by selecting the type of issue.
- Consolidation of housing-related inquiry contact points into an app
- Support for inquiries regarding water facilities, elevators, move-ins and move-outs
- Classification and transmission of inquiry content
- iPhone and Android compatibility
進め方
We organized the main inquiries from tenants and designed a pathway that allows them to select consultation topics even without specialized knowledge. While presenting a single contact point, we structured it in a way that makes it easy for the management side to identify the content, developing an app that reduces the burden for both tenants and the management company.
成果
- Consult about housing issues from a single contact point
- Reduce the burden on tenants searching for contact points
- Reduce confirmation and forwarding calls
- Streamline daily inquiry responses for the management side
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